Holiday Returns (applies to purchases made on or after December 3, 2018):
At QUADRUM, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) by January 7, 2019 for a full credit card refund to the original cardholder, or merchandise credit. We process all returns on the same day that they are received and we will call or send an email confirmation once the refund is processed. Please keep in mind that depending on the cycle of your credit card it may take 2-10 days for the refund to post to your account.
Merchandise Credits issued will not include original shipping charges. Shipping charges for returns or exchanges are the responsibility of the purchaser. Sorry, no CODs will be accepted.
Merchandise must be accompanied by original packaging and receipt. All returns of merchandise require a Return Authorization. Please call Toll Free 855-QUADRUM to obtain a Return Authorization number before shipping your merchandise back.
Please send returns to:
The Shops at Chestnut Hill
199 Boylston Street
Chestnut Hill, MA 02467