Frequently Asked Questions

Where are you located in The Shops at Chestnut Hill?
We are located on the first level of the mall. If you enter the front entrance of the mall facing Rt 9, we are right past The Friendly Toast on the right corner.

What if I see something I like online but wish to order it over the phone?
We are happy to assist you with placing your order over the phone. Please call us at (617) 655-4791. 

What payment methods do you accept?
We currently accept the following forms of payment online: American Express, Visa, MasterCard, Discover, PayPal, Google Pay, Apple Pay, Meta Pay, Diners Club, Shop Pay, Shop Pay Installments and Klarna. For in store purchases we additionally accept cash and bank checks along with all major credit cards and Apple Pay.

Shop with KLARNA financing. Get what you love! Buy now, pay later in installments.

Shop with SHOP PAY INSTALLMENTS.

SALES TAX
Sales tax will be collected for all orders shipped to addresses in Massachusetts.

All purchases through Facebook and Instagram (Meta) are subject to state and local sales tax.

What is your HOLIDAY return policy?

Click to review our Return Policy. At QUADRUM, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) within 7 days of receipt for a full refund, exchange or merchandise credit. We process all returns on the same day that they are received and we will send an email confirmation once the refund is processed.

PLEASE NOTE: International returns are eligible for a full refund of the purchase price and import tax, within 7 days of receipt. After an order has been fulfilled, refunds are not available for shipping charges, customs fees or duties paid. 

What are my shipping options?
Shipping options are either FedEX next-day delivery or FedEX two-day delivery, USPS priority mail 2-3 Day.

Will my package be fully insured?
All items are shipped fully insured.

Will you ship to P.O. boxes?
We can only ship to a P.O. Box if you select USPS.

When will my order be processed?
Delivery will depend on the option you select at checkout. Web orders will be processed Monday through Friday between the hours of 11:00 am – 3:00pm (EST). Any orders received before 2:00pm will be shipped that day. All orders received after 2:00pm will be shipped the next business day.
FedEX two day shipping will arrive two business days after it has shipped.
FedEX overnight shipping will arrive the following day after it has shipped.

How will I know if my order has been processed?
Once your order has been processed you will receive a confirmation email.

Do I have to sign for my order upon receipt?
Yes, FedEX & USPS will require a Signature when they deliver your package. 

Do you ship internationally?
We are now offering international shipping. Please follow instructions at checkout for all related costs. 

If your country is not listed, please contact us with the item you wish to purchase from our site, and your shipping address so that we can make the proper arrangements based on your need. You will be responsible for all taxes and duties incurred through the country to which we are shipping.

PLEASE NOTE: International returns are eligible for a full refund of the purchase price and import tax, within 7 days of receipt of an item. After an order has been fulfilled, refunds are not available for shipping charges, customs fees or duties paid. 

What if I want to make changes to my order once I've placed it?
If you want to make changes to an already placed order, please call us immediately at (617) 655-4791. We cannot guarantee that we can make the requested changes if the order has already been processed.

I would like to return an item I bought by shipping it back to you. What do I do?
All returns of merchandise require a Return Authorization, otherwise we are unable to accept the package. Please call 617-655-4791 to obtain a Return Authorization number before shipping your merchandise back. Please send your item back to us with a note including your name, address, and daytime contact telephone number. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see Return Policy) we will refund your original purchase amount. If you paid by cash or check, we will send you a check. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. Please note that Special Orders and rings that are sized to your specifications are Final Sales and Non-refundable. 

Can I purchase a gift card online?
Yes! SHOP GIFT CARDS

Can I use my gift card to make online purchases?
Gift cards are redeemable for any merchandise you see on our online website, or in our store at any time. 

Do gift cards have an expiration date?
Gift cards expire 7 years after date issued.

How can I obtain my gift card balance?
To obtain your QUADRUM Gift Card balance, visit or call QUADRUM during business hours. You must provide the gift card number on the Gift Card.

Is there an option to gift wrap my purchase?
At QUADRUM, your purchase will always arrive beautifully wrapped with our special ribbon and placed in a QUADRUM box that is appropriate for the piece. Rings will arrive in a ring box. All other items will be placed in our signature felt pouch that is perfect for storage and travel. Every purchase will arrive with a QUADRUM care sheet and artist statement.

What if I want to place a special order?
Please call the gallery and we would be happy to initiate an order over the phone. If an item is not currently in stock, there is, in most cases (with the exception of one-of-a-kind pieces), the option to special order a piece. We require a deposit equal to half of the value of the item being ordered. Special orders are final sales and non-refundable. Special order prices may fluctuate, depending on the item. Prices will be confirmed via phone or email before an order is placed. A special order typically takes between 4 and 6 weeks.

If I have seen a piece in another store or website, can I order it through you?
Yes! If it is made by an artist that we represent, and it is not a one-of-a-kind item, we should be able to special order it for you. Please contact the gallery and we'll be happy to help you.

RESERVING A ONE OF A KIND ITEM
If you see a piece on our site that is one-of-a-kind and you wish to place it in our hold drawer so that you can visit the gallery to see it in person, we are able to hold an item for 24 hours. Please call the gallery and we will gladly assist you further. Call or Text us! 617-655-4791

OUT OF STOCK
On occasion, an item that appears to be available and in stock may actually not be, due to it having sold before we have had the opportunity to remove it from our online store. We apologize for any inconvenience. Often in this case, there is the option to special order the piece (with the exception of one-of-a-kind pieces). If an item is listed as out of stock please call the gallery for more information and we would be more than happy to assist you in initiating a special order. Call us! 617-655-4791

Can I return a Special Order?
Unfortunately, no. All special orders are especially made for you, therefore they are final sales and are not returnable or exchangeable.

If there is an item on your site that I am interested in seeing in person, what do I do?
If you see a piece on our site and you wish to place it in our hold drawer so that you can visit the gallery to see it in person, we are able to hold an item for 24 hours. Please call the gallery and we will gladly assist you further.

If I would like to purchase a ring online but would like to first have it sized, what do I do?
Most rings can be sized, however, certain rings where the design is entirely around the band (an eternity ring or channel set band) cannot be sized. Stainless steel rings can also not be sized. Please keep in mind that rings that are sized to your specifications are Final Sales and Non-refundable. Please call the gallery to inquire whether or not the ring you are interested in can be sized. It is important to make sure that the correct size is being ordered from the beginning. QUADRUM guarantees that rings will be the size ordered; however, we cannot guarantee the size of your finger. It is usually a good idea to be sized a couple of times before ordering a ring to determine an accurate size. If you believe that your hand may be swollen, we strongly suggest a ring order not be processed until an accurate size is determined, either by a visit to QUADRUM or by a reputable jeweler in your home city.

If a ring I am interested in cannot be sized, what do I do?
Please call the gallery and we would be happy to initiate a special order.

Is there a charge to have a ring sized for the first time?
There is no charge for a first time sizing; however, if the size needs to be adjusted a second time, there will be an additional sizing fee which will be determined. You are responsible for the shipping charge to and from QUADRUM for every ring sizing. We recommend that you always insure the shipment for the total cost of the piece.

What if my item needs to be repaired?
If an item purchased from QUADRUM is in need of repair, please contact us by email mail@quadrumgallery.com or phone 617-655-4791. All returns of merchandise for repair require a Return Authorization, otherwise we are unable to accept the package. Please call 617-655-4791 to obtain a Return Authorization number before shipping your merchandise back. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. Please allow at least 4-6 weeks for all repairs.

I have a complaint. Who should I speak to?
We want all our customers to be delighted with their QUADRUM experience and we genuinely value all feedback. If anything does go wrong, we would like to be able to make it right. If you are disappointed with an in-store experience or have a concern that relates to an online order, please contact Sia Maravelias, by email at mail@quadrumgallery.com or by phone (617) 655-4791.